We have a unique system for inventory and order fulfillment. Because our items are very unique and curated by us daily, we rarely carry inventory. We order each item directly from the vendor and have that product shipped to us first to make sure we check for quality, size and packaging. We won't ship anything we won't wear ourselves, therefore it takes a bit of time. Our orders typically take 2 weeks or 15 business days to arrive to us and we ship same day to you after we inspect the product. We will keep you notify of the process. Please message us and we will respond as soon as we can. We are human so expect some delay.
While we love to make you happy with every item that you buy from ClosetBlues. Sometimes you feel your item doesn’t fit quite right or something is wrong with it or you simply changed your mind. No biggie. We will accept your return subject as long as you are aware of our return policies.
Item(s) must be returned within 14 days of purchase, together with proof of purchase.
Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
Swimwear, underwear, earrings and cosmetics cannot be returned or exchanged.
Sale, Clearance items are not eligible for a refund or exchange.
We do not issue store credit or exchanges because all of our items are limited quantities and available for a limited time. Because our items are On Demand items for the most part, we charge a 15% re-stocking fee from items higher than $100. If your item was less than $100 you will get a full refund, except for shipping charges.
To qualify for a return, items must be received back to us within 30 days of your original order shipment date. We do not issue a free return label, so you must ship using your preferred carrier. (Remember to get a tracking service for your peace of mind)
Items Not Eligible for Refund:
Items marked as final sale.
Free gifts or promotional items with retail value.
Returns received in damaged /worn condition.
Returns received after 15 days of the original order shipment date.
Shipping charges, except in cases where we have made a shipping error.
We do not issue store credit or exchanges because all of our items are limited quantities and available for a limited time.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@closetblues.com
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: the address on your label. Please communicate with us as sometimes we might be able to issue a return label at no cost. Exceptions apply.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Closetblues line of clothing, shoes and accessories offers just the right pieces for women seeking timeless, classic and chic items to complement and polish their wardrobe. Versatility, ease and uniqueness are some of the features of most of our curated Closetblues Collections.