Refund policy

Shipping & Returns

Your order is always an “on demand order” directly from the brand to us and then to you. As shipment times vary for each brand, please expect your order to ship in 2-3 weeks. In some cases we can ship immediately. We will notify you via email about your shipping times and what to expect next. 

Note: Some Hot items may shipment may take up 4-6 weeks. 

Returns

While we love to make you happy with every item that you buy from ClosetBlues. Sometimes you feel your item doesn’t fit quite right or something is wrong with it or you simply changed your mind. No biggie. We will accept your return subject as long as you are aware of our return policies.

  • Item(s) must be returned within 14 days of purchase, together with proof of purchase.
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
  • Swimwear, underwear, earrings and cosmetics cannot be returned or exchanged.
  • Sale, Clearance items are not eligible for a refund or exchange.
  • We do not issue store credit or exchanges because all of our items are limited quantities and available for a limited time. Because our items are On Demand items for the most part, we charge a 15% re-stocking fee from items higher than $100. If your item was less than $100 you will get a full refund, except for shipping charges.

To qualify for a return, items must be received back to us within 30 days of your original order shipment date. Please contact to us to issue a return label if your order is within 30 days of purchase. 

Items Not Eligible for Refund:

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Returns received in damaged /worn condition.
  • Returns received after 15 days of the original order shipment date.
  • Shipping charges, except in cases where we have made a shipping error.
  • We do not issue store credit or exchanges because all of our items are limited quantities and available for a limited time.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Missing Refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please chat with us via our chat window and inquiry about your order number. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 8600 SW 33rd Terrace Miami Florida US 33155

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